- Payments / Gift cards -

What credit cards do you accept?

We accept Visa, MasterCard and also American Express. You can also finalize your order with the Paypal Express and Apple Pay payment service.

Do you accept payment by Paypal or Apple Pay?

Yes, you can pay directly on our website with your Paypal account or your Apple Pay information.

Do you offer payment in installments? Or deferred payment?

Yes. We offer payment in 3x or payment 30 days after your order. To do this, you will need to select the KLARNA payment method when finalizing your order. This payment method is free of charge.

When is my bank account debited for my order?

Once your order has been placed, you are debited at the time of purchase, generally 24-48 hours after placing your order.

Do you offer express payment services?

Yes, you have the option of paying with Apple Pay or ShopPay.

Do you offer gift cards?

Yes, we offer the purchase of gift cards on the site. We offer different gift card amounts credited at the time of purchase.

- Shipping, Delivery and Returns -

How long does it take to ship my order?

For all in-stock , our team prepares your piece with care within 24 to 48 hours on weekdays, while weekend orders are prioritized for the following Monday. Should a specific design be temporarily out of stock, please allow an additional 24 hours as we finalize your selection; our ultimate goal is to have every order shipped within a 24 to 72-hour window.

Once in transit, deliveries to EUROPE, the UK, US, CANADA, and AUSTRALIA typically reach their destination within 3 to 10 working days, while the rest of the world can expect their arrival within 3 to 15 working days.

How can I track my order?

Once your order is shipped, you will receive an email with an online tracking number. You can track your package on our website tracking page track your orders.

Are customs fees and other taxe /duties calculated in the prices displayed on the site?

Yes, the prices displayed on the website include taxes customs fees and tarrifs for the following countries:
All countries member of the European Union (EEC), USA & Canada, Switzerland, United Kingdom.

In the USA / Canada / UK / Swizterland : all duties and taxes (including new tarrifs) are included in the price. You will not have any additional taxes to pay upon delivery.

Is it possible to have it delivered to a pick-up point?

Yes, you can be delivered to a pick-up point by selecting this shipping method when ordering.

Do you accept exchanges/returns

We want your Auudré bag to be a lasting part of your personal narrative. If you find your piece is not the perfect fit, unused bags in their original packaging may be returned for a full refund within fourteen (14) days of delivery, without penalty. Please note that to maintain the integrity of our bespoke service, any personalized or custom-modified bags are considered final sale and cannot be returned or exchanged...

Please refer to our Refund policy for more information.

Is it possible to pay in the local currency?

Yes it is possible. You have a drop-down menu allowing you to select the currency of your choice.

- Customer account -

Do I have to create a customer account to order?

No it is not an obligation. But it is highly recommended. Indeed, this will allow you to find your history more quickly, edit your addresses and track your package online. You will also be notified when new products and exceptional events are released.

How often do you send newsletters?

On average, we send out one newsletter per week. You have the possibility to unsubscribe at any time, with one click. These newsletters are sent to introduce new products and announce important events.

- Any other question ? -

Didn't find answer to your question ?

Our FAQ is designed to cover the essentials, but we understand that some narratives require a more personal touch. If your question remains unanswered, our team is here to assist. Please feel free to reach out to us at contact@auudre.store—we look forward to connecting with you.